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Why overlearning matters before storms hit

The moment I stepped onto the stage, the batteries in the clicker started to die. Of course, they worked fine in soundcheck. They worked fine for the two speakers before me. But the second I needed them, there was nothing. I clicked and clicked and clicked, and nothing happened. And when it finally did work, it jumped three slides ahead, and I had to backtrack.

Person holding a white mask symbolizing pretending to be someone else.

The cost of “faking it till you make it”

She wasn’t the CEO, but she was a senior executive everyone watched. In the quarterly all-staff briefings, she stood at the front of the room with polished slides, confident tone, and reassuring stories about the future. People nodded. The board praised her calm under pressure.

Spider web with the text “Strength lies in connection

The hidden web that makes or breaks change

As executive sponsor of a major ICT system rollout, I faced a project board full of senior stakeholders—each with competing priorities, and hundreds of deliverables buried in the procurement documents.