Catalyst Facilitation

“Leadership and learning are indispensable to each other. In complex systems, it’s important to have external facilitators who can help us see the whole picture and work together.“

– Margaret Wheatley –

How I Help

If you’re challenged by:

Limited time for collaborative thinking and problem-solving

Unproductive discussions that fail to yield tangible results

Conversations focused on operational matters rather than strategic thinking

Siloed work environments

A lack of clarity about organisational direction

Dominant personalities overshadowing others, hindering open and honest conversations

Investing time, money, and effort without achieving tangible results or meaningful change

Worries about opportunities and risks being missed

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You’re not alone!

Navigating complex problems without a clear shared vision and committed action can lead to

Fragmented decision-making

Lack of alignment and follow-through

Poor employee well-being and workplace morale, and

Result in wasted resources and missed opportunities

Engaging an experienced facilitator can unlock the opportunity to

Gain fresh insights

Foster collaboration, and

Develop a shared direction, enabling more effective problem-solving and innovative solutions.

Do you have the clarity AND commitment you need?

What’s your level?

Level 1: You identify people are distracted and not focused on what’s needed.
Level 2: You’re asking questions to surface what’s going on and realise people are confused about what’s most important, how to move forward or work together effectively.
Level 3: People are integrating what they know to develop a shared understanding of what’s needed.
Level 4: People are moving from understanding to action and beginning to align their actions with one another.
Level 5: People feel empowered to notice and act when misalignment occurs, enabling optimised outcomes.
Level 6: Clarity and commitment have evolved into thriving relationships and effort that results in desired outcomes.

Facilitation is ideal for:

Boards who want to focus on how they navigate the future

Executive teams who want to connect or get clear about future priorities

Teams who need to connect or gain clarity about their context

Project teams grappling with challenging problems

Stakeholder groups who need to work together to effect change

Regardless of who is involved, the focus should be on getting both clarity and a shared commitment.

Boards who want to focus on how they navigate the future

Setting, space and structure all matter if you’re wanting to get to shared clarity and commitment.

It’s like a three-legged stool, if one leg is missing, the stool will collapse.

Conversations may be happening, but they won’t be catalyst conversations if they’re too logical, and perspectives, emotions or connection to values are missing or being ignored. Opportunities will be missed, and risks will be realised unless you take a more holistic approach and stop doing what you know is not working.

Space consists of both the physical and cognitive space to think.

Time is scheduled, and supports are put in place, so participants are free from distractions and fully present.

Setting involves setting the scene physically, emotionally and cognitively.

Create the conditions for a thinking environment and encourage playful dissent that enables creativity.

Structure involves:

managing time

following a process that enables results

assigning roles

requiring personal and group reflection

encouraging generative dialogue and enabling diverse voices

facilitating agreement on direction and next steps

Participant engagement occurs when you provide space and get the settings right. Insights emerge when you combine setting and structure. And a shared direction becomes possible when space and structure are combined.

Combining all three elements is the catalyst for achieving synergetic action.

By creating an environment that enables quality thinking and connection, organisations can unlock the full potential of their leaders, their people and their stakeholders to shift challenges and opportunities in a direction that results in more positive outcomes.

Download the brochure to discover how an engagement typically works

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What Clients Say

Susanne Le Boutillier’s exemplary facilitation of the Novel LPE Co-Design Workshop was a highlight in our collaborative efforts. Her approach, characterized by insightful systems design thinking, ensured inclusive and meaningful interactions among a diverse group of stakeholders. Susanne’s generosity and adaptability shone throughout the workshop, setting a tone that was both inspiring and conducive to productivity. Her ability to navigate complex discussions and steer them towards constructive outcomes was remarkable and greatly appreciated by all participants. We are grateful for her contributions and look forward to future collaborations

Abbie Norrish

General Manager, Pain Revolution

Your support in our planning phase was so valuable to our project. It was a pleasure to work with you to shape our event into a targeted and relevant engagement activity. Your understanding and knowledge of Government executive audience was an enormously beneficial in making the event successful. In addition, your tactical approach to the event and the techniques you selected to use ensured we were able to collect meaningful data and insights. The engagement has produced some reliable data that we can rely on as we move onto the next phase of our plan. Secondly, your work as a facilitator during the hybrid event was impressive. Your work in contacting all the presenters prior to the event to ensure they understood their roles and responsibilities was so helpful. I was very thankful for your flexibility and patience during the online difficulties we experienced. Your management of the event while we resolved the online issues was terrific. Once we were back online you keep the event moving and ensured we made-up time through the day. Your presence and ability to quickly built rapport with our audience (in the room and online) was excellent. Your experience as a facilitator is obvious as you calmly managed the participants with ease and confidence. You relaxed the audience and enabled them to be comfortable with sharing their opinions and points of view. Lastly, I wanted to mention the support and follow up following the Summit. It was great to discuss the results, key themes, and next steps. I really appreciated your insights and advice. Your support through the entire process was excellent and with your assistance, ensured we were able to plan and deliver a professional and high quality event that derived significant business value for us.

Gregory Howell

Manager Engagement, Office of Hospital Sustainability, Queensland Health

Really appreciated the expert and gentle way that Susanne guided us through the day.

Terri-Ann Dwyer

Manager, ADA Australia

I loved Susanne’s ability to be flexible with the agenda items and delivery modality to be able to roll with what was working on the day. it was an extremely well-run workshop and the work done with Susanne prior helped us to get the most out of the day.

Dr Emily Moody

Queensland Rural and Remote Clinical Network Co-Chair

Susanne is a wonderful facilitator, able to draw on a wealth of experience to get people aligned.

Angela Howe

Manager Evidence Translation and Innovation, Brisbane South Primary Health Network

Susanne was an absolute pleasure to work with, and her facilitation skills ensured a smooth and successful forum. Susanne’s ability to grasp the forum’s context, engage stakeholders, and deliver expected outcomes makes her a valuable resource for similar initiatives.

Stephanie Nunan

Queensland Statewide Clinical Health Networks

It was an excellent session which helped define clarity between the Board and Executive. Definitely do the pre-work and trust Susanne’s process.

Michelle Wicks

Former Board Chair, No To Violence

Susanne was like a maestro. She facilitated our executive retreat with just the right tones of light and shadow

Melissa Watter

Director Corporate Affairs and Marketing, Translational Research Institute

Catalyst Facilitation