Privacy Policy
This Privacy Policy explains how Aedanna Pty Ltd (ABN 15 640 339 242), trading as Susanne Le Boutillier (“we”, “us”, “our”), collects, uses, stores and discloses personal information.
We are committed to handling personal information in a respectful, transparent and lawful way, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
Aedanna Pty Ltd
ABN: 15 640 339 242
Based in Queensland, Australia
Email: susanne@lebout.com.au
What personal information we collect
The type of personal information we collect depends on how you interact with us, and may include:
- Name and contact details (email address, phone number)
- Organisation, role and professional background
- Information provided through contact forms, registrations or enquiries
- Diagnostic responses, self-assessments and reflective inputs
- Feedback, coaching notes or facilitation outputs (where applicable)
- Payment information (processed via third-party providers)
- Website usage data such as IP address, browser type and analytics data.
We only collect information that is reasonably necessary for our work.
How we collect personal information
We collect personal information when you:
- Visit our website
- Subscribe to communications or resources
- Complete a diagnostic or assessment
- Register for an event, workshop or program
- Engage us for advisory, coaching, facilitation or speaking services
- Contact us directly by email or other means
- Some information may also be collected automatically through cookies and analytics tools.
Why we collect personal information
We collect and use personal information to:
- Deliver advisory, coaching, facilitation and diagnostic services
- Provide personalised insights, reports and feedback
- Communicate with you about services, events or resources
- Manage bookings, billing and administration
- Improve our services and content
- Meet legal, regulatory and professional obligations.
Diagnostics and assessment data (important information)
Some services involve diagnostics, assessments or reflective tools designed to support leadership development.
When you complete a diagnostic:
- Your responses are used for developmental and advisory purposes only
- Individual results are not shared with others without your consent
- Aggregated or de-identified data may be used for research, insight development or service improvement
- You remain responsible for how you choose to apply the insights.
Diagnostics are not psychological, medical or therapeutic assessments.
Disclosure of personal information
We may disclose personal information:
- With your consent
- To trusted service providers who support our operations (e.g. email platforms, diagnostic tools, payment processors, cloud storage providers)
- Where required or authorised by law.
We do not sell personal information.
Overseas disclosure
Some third-party platforms we use may store data on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure that personal information is handled in a manner consistent with Australian privacy requirements.
Cookies and analytics
Our website may use cookies and analytics tools to:
- Understand how visitors use the site
- Improve website performance and content.
You can adjust your browser settings to refuse cookies if you prefer. Doing so may affect some website functionality.
Data security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.
This includes administrative, technical and physical safeguards appropriate to the nature of the information. However, no system can be guaranteed to be completely secure.
Access and correction
You may request:
- Access to personal information we hold about you
- Correction of inaccurate or incomplete information
Requests can be made by contacting us using the details below.
Retention of information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
When information is no longer needed, it is securely deleted or de-identified.
Complaints
If you have a concern about how your personal information has been handled, please contact us in writing.
We will respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on our website.
Contact us
If you have questions about this Privacy Policy or how we handle personal information, contact: susanne@lebout.com.au
These terms were last updated on 5 January 2026.