It’s important to establish a learning culture where an organiSation acknowledges mistakes and a certain level of openness is enforced so processes are improved and mistakes are worked on.
We want people who make mistakes to own up and learn before it becomes a bigger issue. However, it does not mean we should not hold people accountable for mistakes when that is warranted.
When people, including the media, make a big deal about all the mistakes that have been made, we encourage people to push them under the rug and pretend they did not happen. When that happens, people do not learn and improve.
In this episode of the Thriving in Complexity podcast, Susanne speaks with Kathy Campbell, an experienced non-executive director. Kathy is currently a Director on the Board of the Brisbane North Primary Health Network (PHN) and the Wide Bay Hospital and Health Service (HHS). She is also qualified accountant (FCPA and FCA) and a Fellow of the Australasian Institute of Digital Health.
Kathy shares her learnings from working across complex health systems. We cover the challenges associated with scaling projects, the benefits of thinking systemically, avoiding blame cultures, and engaging with consumers and other stakeholders.
If you’re wanting to get a better understanding of how people governing our health systems think, you should enjoy this episode.
WHAT YOU’LL DISCOVER IN THIS EPISODE:
- Complex challenges Kathy faces working across competing areas (03:54)
- The things that make a difference in healthcare systems (08:11)
- The impact of support on workplace culture (09:01)
- Why leaders need to avoid blame culture? (14:38)
- What leaders need to focus on? (17:40)
- How we ensure meaningful connections in the workplace? (22:16)
- Lessons learned while working to establish the Victorian Cancer Center (31:13)
- What thriving in complexity means to Kathy? (35:17)
- What would Kathy tell her 25-year-old self? (36:10)
“Planning is important, but keep it fit for purpose.” – Kathy Campbell
“If you’re working in big organisations, or government, you’ve got to accept that it is a bit at a time.” -Kathy Campbell
“We can’t accidentally create a group that is disadvantaged by our advancements ” – Kathy Campbell
“Do not make assumptions on behalf of people who might have a very different way of looking at the world.” – Susanne Le Boutillier
“You’ll never know where that next step is going to lead you.” – Susanne Le Boutillier
WHERE TO FIND KATHY CAMPBELL
LinkedIn: Kathy Campbell
Kathy is an experienced non-executive director, is currently on the Board of the Brisbane North Primary Health Network (PHN) and Wide Bay Hospital and Health Service (HHS), and has previously served on the boards of a large not-for-profit health, aged care and community services provider and on the Board of a government-owned utilities entity. She was the Inaugural Chair of the Australian Institute of Digital Health’s (AIDH’s) Precision Medicine Community of Practice and is currently the Deputy Chair, and is a Director of Ockham Consulting.
Her primary areas of industry expertise are Finance and Healthcare. Kathy’s executive experience includes C-Suite, business unit management and management of technology enabled change projects across a number of industries and geographical locations. Her primary areas of industry expertise are Finance and Healthcare. She has held executive roles with providers, consulting firms and vendors in Australia and overseas.
Kathy is highly regarded for her ability to contextualise her extensive knowledge and experience to each context where her expertise is sought. She maintains a strong local and international network, keeping abreast of major developments and emerging areas.
She is a qualified accountant (FCPA and FCA) and a Fellow of the Australasian Institute of Digital Health (FAIDH). She has completed the Australian Institute of Company Directors (AICD) Course (GAICD) and Leadership Strategies for Information Technology in Health Care at Harvard University.